STLX Remote Worker’s Workshop

As a result of the COVID-19 pandemic and the shutting down of basically everything (and, of course, a desire to keep everyone safe and healthy), we had to cancel the STLX event we had scheduled as part of Global Service Jam. And as many of us have seen, our work has become suddenly remote, with no real idea of when this may end.

Remote work, especially in the experience and service design fields, presents some unique challenges, so we pulled together a “Remote Worker’s Workshop” to share insights and experience, as well as some ideas for how to best thrive in what looks to be a new normal (at least for a little while. In three sessions presented by STLX members (thank you everyone who put something together for this!), we talked about the various aspects of successful remote XD work.

Remote work – the basics

When it comes down to it, the work you need to do is basically the same whether you are in the office or remote. But, as the saying goes, context matters and your physical environment plays a big part in the context of your daily activities. In this session we will share tips for creating your own personal work context and take your questions and suggestions based on your own experience. Featured Speakers: Ken Moire of Spry Digital and G. Brett Miller of DSA, Inc.

Communicating and sharing while Remote

The key to successful remote and distributed work is the concept of working out loud, also known as observable work. Depending on how “out loud” your company works at the office, the transition from in-person to remote work may require anything from a radical change (if you rely on a lot of face to face communication and share files on local network drives) or not much of a change (if you are already working out loud by using digital tools for your communication and sharing). Either way, this session will help you make sure that you and your team(s) have the capabilities you need to work out loud and be successful while working remotely. Speakers: Martha Valenta of 1904 labs & Brian Schwartz of Centric Consulting

Stay organized and think visually

The first two sessions provided insight into the where and the how of successful remote work. This final session gets to the heart of remote work, namely the work itself. In this session we will look at how you can keep your team(s) organized and on task and discuss some of the tools you can use in support of your design & research work. Speakers: Nathan Lucy of Booz Allen Hamilton and Holly Schroeder of STLX

We hope these sessions are helpful for you in the coming weeks (months? years?) as we all figure out how to make this all work.

Where do UX research methods come from?

The field of UX research is relatively new, but its methods are not.

And while UX methods may have new names, many of these methods are specialized adaptations of methods with roots in other fields, well back into history.

When you understand the fields where the methods originally came from and how they’ve been adapted, you can effectively use them in UX research.

Here are twelve UX research methods and some of their interesting roots.

Jeff Sauro, PhD – Where do UX research methods come from?

UX Ecosystems: Designing a Patient’s Path to Health Care

In order to adequately design for an ecosystem, we must evaluate touch points across a continuum. When we move across the continuum in this way, we are better able to identify the gaps in care patients receive, their pain points, and where the ecosystem breaks for them. This allows us to discover the failures in consistent care and explore solutions.

Chris Kiess – UX Ecosystems: Designing a Patient’s Path to Health Care

Field studies and Intranet Redesign

The corporate intranet, and Enterprise Social Networks, has to support a broad range of users and many different functional use cases. Understanding the context of the people who use the platform, including the things they do that are not directly on the platform, is critical in providing a “right” design. 

“Identifying the real problem is one of the main reasons to conduct field research. After all, if you solve the wrong problem, it doesn’t matter how well you solve it. A great design of the wrong thing? It’ll still be the wrong thing. “

Service design: Isn’t it just UX with a different name? | GDS design notes

Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not the same, because a service is different from a user’s experience.

Source: Service design: Isn’t it just UX with a different name? | GDS design notes


Design Better Forms — – User Experience Design

Whether it is a signup flow, a multi-view stepper, or a monotonous data entry interface, forms are one of the most important components of digital product design. This article focuses on the common dos and don’ts of form design. Keep in mind that these are general guideline and there are exceptions to every rule.

Source: Design Better Forms — – User Experience Design

h/t @jcantroot

Only now are we starting to get to…

Only now are we starting to get to a point where computing resources aren’t holding interfaces back anymore. With today’s devices, everything can be animated—and increasingly everything is. The problem is that the design process hasn’t caught up to this change in technology. For the most part, interfaces are still conceived as separate, static screens and then linked together with relatively crude animations.

Motion with Meaning – Semantic Animation in Interface Design