Design Thinking misses a fourth circle. Ikigai comes to the rescue.

That being said, I’m here to argue that without integrating the needs of our ecological and social fabric, design thinking is obsolete. Not only does it generate less value, it also directly contradicts the “human-centered approach” that IDEO claims since its beginnings in 1978. I will go as far as saying that Tim Brown himself,…More

Shared understanding – two stories

There is no real definition of what “shared understanding” entails; it’s more of a “know it when you see it” kind of thing. These two stories, hopefully, show what shared understanding might mean in different situations; one being a situation where two people are coming from a different context and one where they are coming from the same context. More

A brief case for inclusionary accessibility in design

Fast forward to today when we know better and make more effort, at least on paper, to make access to spaces and facilities more inclusively accessible. The exclusionary approach is so ingrained in the culture and in design that making something accessible for the “other” is seen as something separate, something that needs to be done because someone somewhere said it had to be done. More

The 5 Steps of Successful Customer Journey Mapping

One common frustration about the process of customer journey mapping is the lack of organization-wide or even industry-wide standardization. What are the key steps of journey mapping, and in what order should they be completed? Effective customer journey mapping follows five key high-level steps: Source: The 5 Steps of Successful Customer Journey MappingMore

Service design: Isn’t it just UX with a different name? | GDS design notes

Service design is getting more and more attention in government at the moment, but many people still don’t understand what it is. The most common question I hear – from people both inside and outside government – is: “Isn’t that just UX (user experience) design?” Let’s be clear: service design and UX design are not…More

The Neo-generalist and functional resumes

It has been many years since I’ve really given my resume much thought. I have, of course, kept it (and my LinkedIn profile) up to date in terms of my actual job, and mostly up to date in terms of the work I’ve done in the course of those jobs. But it is a straight ahead chronological…More