When designing and building restrooms in public facing spaces, for example at a restaurant or a gas station, there are many things to consider. How many stalls and/or urinals, how many sinks, paper or air dryers, etc. Some of this, I’m sure, is dictated by public law, some by architectural standards, and some (I hope, anyway) is determined by the artistic and aesthetic desires of the designers themselves.
Having been at a few places over the weekend, I noticed something else about the design of these spaces that hadn’t occurred to me before: in some places, the Men’s room was on the right, and in some places it was the Women’s room that was on the right. And some doors open in, some open out.
Which got me wondering:
What is the decision-making process that goes into deciding which restroom – Men or Women – goes on the right, and which goes on the left? Which door opens out and which opens in? And what about those occasional “family” restrooms, what goes into the planning for those in terms of their placement?
Have you ever noticed, when you pay with a credit/debit card just about anywhere, after the questions to enter your PIN, do you want cash back, etc., the machine asks you a question along the lines of, “$99.99, is this OK?”
Well, chances are it’s not OK. But chances are very good that it is correct.
This is one of those things that I’ve noticed, and sometimes commented on (to the obvious pain of the cashier, “No, it’s not OK”), for a while. But it wasn’t until I saw one recently that actually said, “$99.99, is this correct?” that I really noticed it.
And wondered why the rest of them don’t do it that way, too.
That being said, I’m here to argue that without integrating the needs of our ecological and social fabric, design thinking is obsolete. Not only does it generate less value, it also directly contradicts the “human-centered approach” that IDEO claims since its beginnings in 1978. I will go as far as saying that Tim Brown himself, […]
Since it began operations in 2010, Uber has grown to the point where it now collects over $45 billion in gross passenger revenue, and it has seized a major share of the urban car service market. But the widespread belief that it is a highly innovative and successful company has no basis in economic reality. […]
While the methods and the amount of collaboration required may differ, what goes for individuals goes for organizations. Every single time you are faced with a decision, you need to ask “Do we have the right information to make this decision?” If you are continuously making decisions, you need to continuously ensure that those decisions […]
But there’s a cost. We’ve unleashed dangerous oversimplifications of our humanity, and they’re spreading like viruses. They disrupt so many layers of our being, from our mental health, to our identities, to our relationships and our politics. We need a tribe of designers who are ready to step up and help lead the immune response. […]
Product development isn’t just designers working alone – we need engineers, product managers and marketers to help us realize our plans and connect people to our creations. Using service design helps us be better collaborators and cultivate these all-important relationships with others. Spotify Design – Using Service Design to Create Better, Faster, Stronger Designers