Our Lives are Becoming Comfortable Illusions

But there’s a cost. We’ve unleashed dangerous oversimplifications of our humanity, and they’re spreading like viruses. They disrupt so many layers of our being, from our mental health, to our identities, to our relationships and our politics. We need a tribe of designers who are ready to step up and help lead the immune response.…More

Using Service Design to Create Better, Faster, Stronger Designers

Product development isn’t just designers working alone – we need engineers, product managers and marketers to help us realize our plans and connect people to our creations. Using service design helps us be better collaborators and cultivate these all-important relationships with others. Spotify Design – Using Service Design to Create Better, Faster, Stronger DesignersMore

Facing Complexity: Wicked Design Problems

In other words, wicked problems are real world problems that acknowledge the complex interdependence of diverse factors and stakeholders, rather than simplistic, linear cause and effect abstractions that isolate the product of design from its context. Source: Facing Complexity: Wicked Design Problems – Age of Awareness – MediumMore

The Toxicity of “Autism Parent” Memoirs

But most autism parenting stories are not positive, or about doing our best to understand what our autistic kids need and deserve. In recent “autism parent” memoirs like Judith Newman’s To Siri With Love and Whitney Ellenby’s Autism Uncensored, the authors hang their kids out to dry for being autistic and having intensely legitimate autistic needs, while centering…More

Innovating in Complexity (Part I): Why Most Roadmaps Lead Straight to the Graveyard

Roadmaps for change are thus mere hypotheses, in both journey and destination. They represent the aspirations, desires, and hopes of their creators while putting forward a step-by-step action plan for how these objectives might be achieved. Herein lies the essence of the Roadmap Fallacy: a tool originally developed to represent existing realities doesn’t work well…More

The Hidden Costs of Automated Thinking

In the past, intellectual debt has been confined to a few areas amenable to trial-and-error discovery, such as medicine. But that may be changing, as new techniques in artificial intelligence—specifically, machine learning—increase our collective intellectual credit line. Machine-learning systems work by identifying patterns in oceans of data…. And yet, most machine-learning systems don’t uncover causal mechanisms.…More