“OK” and “Correct” are not the same thing

Have you ever noticed, when you pay with a credit/debit card just about anywhere, after the questions to enter your PIN, do you want cash back, etc., the machine asks you a question along the lines of, “$99.99, is this OK?” Well, chances are it’s not OK. But chances are very good that it is correct. …More

The “making of”

I like movies. I watch them a lot. Probably too much. Though I of course prefer good movies, “good” is a randomly moving target sometimes. I have been known to get sucked into what turns out to be just an awful movie, but still get something out of it. This comes in large part from my…More

In defense of meetings

I started and saved a draft of a post titled “In defense of meetings” back in summer of 2013. Just a title, no content, not even any notes. I have no idea what I had in mind to write.More

Grandparents and Graybeards

If TED Talks are supposed to spread ideas, why are so few of them given by wise elders who have lived long, interesting and rich lives? Many Talks are organised by young people. Do biases influence the events? We pay too little attention to the unsung Gandalfs of this world. Source: a friend on Facebook…More

i’m not lost, i’m wondering

I first heard the expression “there are no straight lines in nature” sometime in the mid- to late-90s, and it immediately struck a chord. I was, at the time, neck deep in learning about the then new (to me at least) science of complexity. I later discovered a more complete version of this sentiment, attributed…More

The secret sauce: it’s not the app it’s the service

What do I mean when I say the totality? A service isn’t just the user perspective (how a service is experienced). It’s also the organisational perspective (how a service is delivered). Not one, or the other. Without this totality the service will always be lacking. Jess Leitch: The secret sauce: it’s not the app it’s…More

Design Thinking misses a fourth circle. Ikigai comes to the rescue.

That being said, I’m here to argue that without integrating the needs of our ecological and social fabric, design thinking is obsolete. Not only does it generate less value, it also directly contradicts the “human-centered approach” that IDEO claims since its beginnings in 1978. I will go as far as saying that Tim Brown himself,…More