A while back, I asked (and sought to answer) the question, “Can you know something if you didn’t learn it?” The question I was pondering today is, “Can you know something, and apply that knowledge, without understanding it?”
The short answer, I believe, is yes. Need to give some more thought to the long answer.
In one of our local grocery stores, mayonnaise is located in the aisle with salad dressing. In another, mayonnaise is located with condiments (such as ketchup and mustard).
According to Wikipedia, mayonnaise is a condiment. A variety of sources talk about mayonnaise as a base for, but not necessarily being, salad dressings of various sorts.
What intrigues me here is the decision making process of the store managers or, if there is such a thing, the “person who decides what products get placed on what shelf in which aisle” when evaluating where they should shelve mayonnaise in their store.
And, even more so, how they came to these different decisions.
I started and saved a draft of a post titled “In defense of meetings” back in summer of 2013. Just a title, no content, not even any notes.
I have no idea what I had in mind to write.
What do I mean when I say the totality? A service isn’t just the user perspective (how a service is experienced). It’s also the organisational perspective (how a service is delivered). Not one, or the other. Without this totality the service will always be lacking. Jess Leitch: The secret sauce: it’s not the app it’s […]
That being said, I’m here to argue that without integrating the needs of our ecological and social fabric, design thinking is obsolete. Not only does it generate less value, it also directly contradicts the “human-centered approach” that IDEO claims since its beginnings in 1978. I will go as far as saying that Tim Brown himself, […]
The sciences of complexity are a variety of process-oriented areas of research exploring non- linear dynamics within complex systems. As I have mentioned before, the simplest definition for a complex system is any system with more than three interacting variables. Complexity is thus a common feature of the world we inhabit. Daniel Christian Wahl – […]
Since it began operations in 2010, Uber has grown to the point where it now collects over $45 billion in gross passenger revenue, and it has seized a major share of the urban car service market. But the widespread belief that it is a highly innovative and successful company has no basis in economic reality. […]