As software eats more of the world, we’re abstracting more controls to panes of glass. Touchscreen-based user interfaces are more flexible and cheaper to design, develop, deploy, and iterate than dedicated physical controls. But touchscreens come at the expense of nuanced control in critical situations, where tighter feedback loops between the system and its operators can make all the difference.
Jorge Arango – Touch Screens and the Loss of Nuanced Control
An example of Layers of Abstraction, the Cost of Convenience, and the Commoditization of Experience
no straight lines 